Refund policy

At Suddora Store, we want you to feel confident when shopping for your home. If your purchase does not meet your expectations, our return policy provides a 30-day period to request a return, subject to the conditions outlined below.

30-Day Return Window

You may request a return within 30 days of the delivery date.

To be eligible for a return, your item must generally be:

In its original condition
Unused and free from damage caused after delivery
Returned with its original components, accessories, and packaging where reasonably available

Furniture products must be handled carefully during inspection and return preparation.

Items that have been assembled, modified, heavily used, or damaged after delivery may not qualify for a standard return unless the issue is covered by applicable consumer protection laws or our damaged and defective item procedures.

How to Request a Return

To initiate a return, please contact us at:

Email: info@suddorastore.com

Phone: +1 602-397-0260

Please provide:

Your order number
The name of the product you wish to return
The reason for your return
Photographs of the item, if relevant

Our team will review your request and provide return instructions, including the appropriate return destination and any applicable shipping arrangements.

Please do not send a return before receiving authorization and instructions from our customer support team.

Return Shipping Costs

For returns due to a change of mind, personal preference, or an incorrect selection by the customer, the customer is generally responsible for return shipping costs.

Furniture can be large or bulky, and return shipping costs may vary depending on the item's dimensions, weight, and location.

If an item arrives damaged, defective, or incorrect, please contact us before arranging a return. We will review the issue and provide an appropriate resolution. Where a return is required due to our error or a confirmed product issue, we will provide reasonable return shipping arrangements or cover the applicable return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at info@suddorastore.com.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging, if the packaging is damaged

We will review the information and determine an appropriate solution, which may include a replacement, repair, return, or refund, depending on the circumstances.

You do not need to accept a damaged or incorrect product as a standard change-of-mind return.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, the refund will be issued to the original payment method, unless another method is required or agreed upon.

Please allow time for your payment provider or financial institution to process the refund after it has been issued.

Any applicable refund will be processed in accordance with relevant consumer protection requirements.

Refund Timing

We aim to process approved refunds as promptly as reasonably possible after receiving and reviewing the returned item.

The time it takes for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

Non-Returnable Situations

A return may be declined if:

The return request is submitted outside the 30-day return window
The item has been substantially used, altered, or damaged after delivery
Essential components are missing due to customer handling
The item is returned without following the approved return instructions

These conditions do not limit any rights you may have under applicable consumer protection laws.

Exchanges

If you would like to exchange an item for another product, please contact us at info@suddorastore.com.

Exchanges are subject to product availability and approval. If an exchange is unavailable, we may assist you with a return and a new purchase.

Contact Us

For questions about returns or refunds:

Suddora Store